Sales Account Manager

The Account Manager will be responsible for managing a portfolio of existing clients both
agencies and corporates with the clear objective to manage the relationship for retention and
growth.

Responsibilities Include:

– Maintaining and building relationships with current and previous clients as well as people who have enquired about having their events at Carousel.

– To be a key contributor to the Sales and Account Management strategy and to develop and establish clear work plans to achieve relevant targets and goals

– Respond to incoming enquiries from existing accounts, generate relevant sales proposals and send out and secure client booking forms.

– Monitor and report regularly on designated accounts and highlight new opportunities to improve deals and increase average revenue from allocated accounts.

– Creating extensive database of current, previous and lost clients.

– Developing a key client list of companies and several contacts within each one.

– Organising events, showcases and incentives to invite clients to, to grow loyalty, and long term relationships with existing accounts

– Organising weekly one on ones with each key client

– Liaise with Front of House to ensure a smooth handover of sold events and ensure that events are planned and delivered to client’s specification and budget.

– Work with the office sales team to enable them to provide relevant support to this role.

– Liaise with Marketing Executive where required to secure relevant marketing support .

– Ensure that all sales and account management administration procedures are properly implemented and completed to achieve targets.

– Making sure that all clients, agencies and partners have the most up to date information on Carousel .

– Creating and presenting monthly reports.

– Working to sales targets and working creatively to meet the targets in slower months .

– Create monthly reports for monthly meeting with Head of Sales.

 

 

Core Competencies:

– Experience of working in the events and food industry

– Experience of working in a target driven sales environment

– Demonstrable success in a Sales/Account Management role

– Appropriate experience relevant to the role in the Events Industry

– Proven Track Record and experience of delivering confident Sales Pitches

– Sales skills including ability to listen and identify the needs of the client

– Ability to work to targets – Results driven and motivated to work to hit and exceed targets

– Keen problem solver with the ability and willingness to take ownership & resolve issues

– Ability to build relationships with clients and work in their best interests

– Ability to develop and maintain strong, professional working relationships with colleagues

– Little black book of relevant contacts and potential clients within the industry

– Organised and efficient. Happy to multi task

– Experience in using Microsoft Word, Excel, PowerPoint and Outlook and CRM databases

– Comfortable with creating in depth reports

– Confident and friendly manner in all forms of communication

– Energetic and can-do attitude

– Creative flair

– Ability to work autonomously on projects as well as with other members of the Carousel team on ad-hoc projects

 

 

Personal Attributes: 

– Professional attitude to work

– Excellent phone and ‘face-to-face’ manner

– Team Player and self-starter with an enthusiastic and positive outlook

– Methodical and organised approach to work with good attention to detail

– Flexible and fun with a good sense of humour

– Be eligible to live and work in the UK

Event Sales Coordinator

Being a part of our Sales Team means you will be responsible for converting inbound sales enquiries and working with our Event Production team to produce and deliver extraordinary events.

Responsibilities Include:

• Responding to inbound enquiries, organising site viewings and managing quotes and budgets
• Building relationships with previous, current and prospective clients
• Working to sales and company targets and contributing to the development of the sales strategy
• Liaising with the Marketing team where required to secure relevant marketing support
• Organising showcases and incentives for key clients
• Working with the Event Producers to ensure that confirmed events exceed expectations
• Using creative flair to make every event extraordinary
• Tracking KPIs and compiling monthly reports

About You:

We’re looking for someone with relevant industry experience who will thrive in our fun and friendly but ultimately target-driven environment. You will need to be confident, organised and efficient with your time. An enthusiastic, positive, can-do attitude is essential. This role is all about being great with people so a friendly personality and a good sense of humour are key. We need an adaptable problem solver who’s happy to take ownership of a situation in order to deliver the best outcome. And last but not least we need someone who shares our ambition to be the best in the business.

About Us:

Carousel is an award-winning creative hub that can accommodate events of all different kinds, from international guest chef residencies and art exhibitions to brand activations and press days. Split across three buildings – two in Marylebone and one in Seven Dials – and totalling just under 8,000 sq. ft., Carousel’s stylish and ultra-flexible blank canvas spaces can accommodate events of all different shapes and sizes, dry hire or bespoke. And unlike conventional event venues we’re able to offer a wide range of additional extras, all done in-house to the highest standard, thoughtfully and creatively; from top-notch food and drink to friendly staffing and creative in-house production.

2019 promises to be our most exciting yet as we look to expand the Carousel footprint, taking on new sites and continuing to partner up with an impressive portfolio of cutting edge brands such as Converse, Glossier, Tabasco, Estée Lauder, Drunk Elephant, Nikon, Lulu Lemon, Google, Penguin, Instagram, The Guardian and the NFL.

You can watch our video to get a flavour of what we’re all about:
https://carouselspaces.com/about-us/

Freelance Event Producer

We’re looking for a smart, creative Events Producer to join our Production Team. You will be working into the Head of Events with the Production Team to guide clients from point of sale, through delivery and reconciliation. Your role will be split 50% administrative office based tasks to organise every element of each event and 50% on the floor managing every aspect of our live events, be it the largest brand activation to the smallest private dinner.

The position is a full-time role based on a 45 hour working week, with a system in place to allow time off in lieu to allow for flexibility with your workload. As the role is based around the events that come in, a certain amount of anti-social hours and weekend work is expected.

Duties would include (but not be limited to) the following:

• Working as a team to produce consistently Extraordinary Events.
• Organising all elements of each bespoke event from the time of contract exchange.
• Working with the Sales Team to enable encore sales.
• Managing the live budget, working to GP targets.
• Liaising with the client to make sure all aspects of their event are being looked after.
• Creating a tight production schedule working to a critical path and making sure this is briefed in to all relevant parties.
• Booking and working closely with our front of house team.
• Working with suppliers to arrange support and stock needed to deliver events.
• Working into Head of Events to make sure all aspects of the events are planned for and delivered.
• Working with the Production team to ensure spaces are correctly set up and ready for events and venue viewings and ensure that the spaces you use are always returned to neutral.
• Managing live events on the floor, leading a team of events floor staff to run service of live events.
• Ensure all events are packed down correctly and the spaces returned to their standard set up/ready for the next event.
• Reconciling the event and delivering final financial reports to the Sales Team & Head of Events on a weekly basis.
• Managing the live day of the events and being the point of contact for the client and managing the communication between the client, front of house staff and kitchen.
• Tracking and compiling Event KPIs.
• Using creative flair to make every event extraordinary.
• Working on feedback loops to make sure our events are always the best they can be and we are always learning and improving.

About You:

You will have a keen interest in culture, art, food and drink with a solid understanding of creative events in London. You will need to have excellent written and verbal communication skills and as the face of Carousel, you will be personable and approachable. You will also need to be organised and efficient with your time, understanding how to prioritise your workload in a busy working environment. We’re a young, fast-growing company so an enthusiastic, positive, can-do attitude is an absolute must.

About Us:

Carousel is an award-winning creative hub that can accommodate events of all different kinds, from international guest chef residencies and art exhibitions to brand activations and press days. Split across three buildings – two in Marylebone and one in Seven Dials – and totalling just under 8,000 sq. ft., Carousel’s stylish and ultra-flexible blank canvas spaces can accommodate events of all different shapes and sizes, dry hire or bespoke. And unlike conventional event venues we’re able to offer a wide range of additional extras, all done in-house to the highest standard, thoughtfully and creatively; from top-notch food and drink to friendly staffing and creative in-house production.

2019 promises to be our most exciting yet as we look to expand the Carousel footprint, taking on new sites and continuing to partner up with an impressive portfolio of cutting edge brands such as Converse, Glossier, Tabasco, Estée Lauder, Drunk Elephant, Nikon, Lulu Lemon, Google, Penguin, Instagram, The Guardian and the NFL.

You can watch our video to get a flavour of what we’re all about:
https://carouselspaces.com/about-us/

Business Account Manager

ABOUT YOU

We’re on the lookout for an absolute boss of a business development manager across both sides of the business (Carousel and Shuttlecock Inc). Someone who will add tenacity, drive and business smarts to the creativity and energy that make Carousel and Shuttlecock Inc. so unique. You’ll be responsible for getting our name out there as the go-to company for forward-thinking brands looking to do something bold, exciting and immersive.

You will take a proactive approach to seeking out new opportunities, identifying potential partners and introducing them to the next-level experiential awesomeness that we already deliver on the regular for the likes of Glossier, Grey Goose, Wagamama, Tabasco, Mr & Mrs Smith and Visit California.

ABOUT US

Carousel is an award-winning creative hub that can accommodate events of all different kinds, from international guest chef residencies and art exhibitions to brand activations and press days. Split across three buildings – two in Marylebone and one in Seven Dials – and totalling just under 8,000 sq. ft., Carousel’s stylish and ultra-flexible blank canvas spaces can accommodate events of all different shapes and sizes, dry hire or bespoke. And unlike conventional event venues we’re able to offer a wide range of additional extras, all done in-house to the highest standard, thoughtfully and creatively; from top-notch food and drink to friendly staffing.

Shuttlecock Inc is a creative production company founded on the belief that with a little bit of humour and imagination, you can bring even the dullest brief to life. We’re good at lots of things but what we really excel at are top-notch food and drink, jaw-dropping theatrical sets, irreverent immersive theatre and creative soundscapes. Put those four elements together and you can do extraordinary things.

2020 promises to be our most exciting yet as we look to expand the Carousel & Shuttlecock footprint, taking on new sites and continuing to partner up with an impressive portfolio of cutting edge brands such as Converse, Estée Lauder, Drunk Elephant, Nikon, Lulu Lemon, Google, Penguin, Instagram, The Guardian and the NFL.

Key Responsibilities

– Get Carousel & Shuttlecock’s name out there and on the lips of any brand looking to do something bold, exciting and immersive. We want you to be the ambassador for what we do and what we believe in.

– Generate and develop new leads for both Carousel & Shuttlecock. Proactively seek new opportunities, acquire new customers and create awareness of the company’s services.

– Create an extensive database of potential clients.

– Nurture and develop the relationships with current clients so that we are their preferred production team and are regularly doing events with them.

– Work to agreed personal, as well as team, KPIs and targets.

– Work with the marketing team to create the tools and collateral needed to approach new businesses, clients and encourage cross sale with current clients.

– Competitor research, analysis and reports.

– Creating reports to provide Directors with accurate, current leads information on a weekly basis.

– Building bespoke creative pitches for briefs you have won.

– Present pitches to clients.

Past Experience

– Experience of working in a proactive sales role for a creative company.

– Proven track record and experience of delivering confident sales pitches.

– Proven track record for closing sales and hitting targets.

Personal Attributes

– Professional attitude to work.

– The candidate needs to have excellent negotiation skills, initiative, drive and enthusiasm but also an exciting and upbeat character.

– Excellent phone and ‘face-to-face’ manner.

– Team Player and self-starter with an enthusiastic and positive outlook.

– Methodical and organised approach to work with good attention to detail.

– Flexible and fun.

– Be eligible to live and work in the UK.

Kitchen Porter

We are looking for a full time Kitchen Porter to work 45 hours per week. The ideal candidate needs to be diligent, hard working, organised, have a willingness to learn and a strong work ethic.

 

Responsibilities include:

– Supporting the kitchen team in daily operations.

– Ensure kitchens are kept clean at all times.

– Ensure kitchen equipment and service equipment is kept clean at all times.

– Aid the chefs with food preparation when required and that all preparation of food stuff is done according to the companies’ high standards.

– To ensure that cleaning procedures and standards are adhered to throughout the restaurant.

– Beneficial attributes will be; COSHH Training

 

About Us

Located in the heart of Marylebone, Carousel is an award-winning restaurant, venue and creative hub totalling over 6,000 sq. ft of event space. Since launching in August 2014 we’ve partnered up with a wide-ranging portfolio of clients, offering stylish surroundings, restaurant-quality food and creative in-house production to cutting edge brands such as Instagram, Converse, Facebook, Nike, M&S, Mr Porter, NFL, The Guardian and Google.

Our young, dynamic team is growing fast, which means great job progression and plenty of opportunities for development. Get on board…

Job Type: Full-time

Salary: £18,000.00 to £22,000.00 /year